IBANK ASSESSMENT TEST FOR NEW INTAKES, APRIL (RETAKEN), 2021

Favour Okadigbo, informed you that she want to initiate an FX transfer but she doesnt know the charges attached to FX transfer. The following are charges for FX transfer, except.....

• NIP transfer

• Commission

• Telex

• Off Shore Charges

Feyisara Oyedokun, complained that she initiated an FX transfer of $3,000 on 30th April, but beneficiary is yet to get value. What SLA would you give to the customer?

• 72 hours

• 48 working hours

• 72 working hours

• 48 hours

Agaji Melinda, complained that she initiated an FX transfer of $1,500 to a beneficiary on 29th April, 2021. Customer claimed that beneficiary's bank claimed that value was not received, after the beneficiary has provided a telex copy for the transaction. Which unit would you escalate to for prompt resolution?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Aigboboh Gerald, complained that he initiated an erroneous NIPS transfer of N10,000 to Zenith bank on 28th April, 2021. The following are conditions for recall of erroneous transfers to other banks EXCEPT......

• At the discretion of the other bank/consent of beneficiary

• When the customer has been a very good customer of the bank

• Subject to availability of funds in the beneficiary’s account.

• On best effort basis.

Nneamaka Akpan, complained of an erroneous transfer of N60,000 to Faith Onayemi (another GTBank customer). As a CCA, you confirmed on Faith Onayemi's account that the funds is still available. The following steps are to be taken to assist Adunni Agbo to recoup her funds EXCEPT.....

• Send indemnity form to customer to fill.

• Upon receipt of duly completed form, block the funds in Alani Ekun’s account.

• Inform her funds will be made available immediately we get the duly signed indemnity form.

• Call the beneficiary to get his consent to return funds.

Nkem Adanma, informed you that she is an old user on Ibank. She then informed you that she has forgotten her Ibank user ID but can still remember her password. Old use on Ibank can login with the following registered details with GTBank EXCEPT .......

• E-mail

• .A 3rd party's email address

• Phone number

• Nuban account number

Bridget Patrick, informed you that she paid for Ikeja Electric but didnt get a token. You have confirmed on BO Reports/Payorboro that no token is generated. For prompt resolution, which unit would you escalate to?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Afeez Akintola, paid for a cable subscription via GTcollections and the transaction failed. Which unit would you escalate to for prompt resolution?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Collins Ogbonna, funded his bet9ja (kc gaming) with N6,000. Customer informed you that he didnt get value. Which team would you escalate to for prompt resolution?

• [e-mail]

• [e-mail]

• [e-mail]

• smesport&[e-mail]

Doris Okocha, informed you that she paid for Ibadan Electric bill, but didnt get token. The following are the Discos that you can retrieve their token on Payorboro, Except....

• Ikeja and Eko Electric

• Portharcourt Electric

• Enugu Electric and Abuja Electric

• Ibadan Electric (IBEDC)