CHERY SALES PROCESS (CSP)

What should you do when a customer is at the showroom entrance?

• Greet 'Welcome to Chery'

• Bring towards display car

• Ask for customer contact

What can be gained if you behave in a professional manner with customer?

• Gain customer's trust

• Sell Omoda immediately

• Can get customer contact

  number immediately

If a customer is not confident with China car, what should you say?

• Indicate longer waiting

  period if decide to purchase

  later

• Remind the customer on

  Chery global presence,

  Chery Malaysia principal

  and Comprehensively

  Transparent After Sales

  Package

• Inform we have 3,000

  bookings nationwide

My Omoda Media screen, Air cond compressor, and Turbo charger is not functioning!!!
Is it covered under Chery Warranty?

• NO

• yes

What is the mileage coverage for Chery 7 year engine and gearbox warranty?

• 100,000km

• 130,000km

• 150,000km

• Unlimited mileage

Hello Chery may i ask, my mileage now is 65,000km, will Chery cover my Turbo charger?

• Yes

• No

When is the time to perform Follow Up with customer to book their First Service Inspection?

• After 24 hours

• After 7 days

• After 1 month

In the Power App, when do you have to accept the lead, and create CRM to proceed for registration?

• 24 hours

• 24 days

• 48 hours

• 48 days

Current Chery car if want to Trade In how much?

• RM1,000

• RM3,000

• RM10,000

What is FSA method in 7 points product presentation?

• Fast
  Speed
  Acceleration

• Feature
  Sales
  Approve

• Filing
  Sales
  After Sales

• Feature
  Scenario
  Advantage