Citizen Charter

It is the official document that will communicates, in simple terms, the service standards or pledge of an agency on the government services being provided to the citizen.

• Transparency Seal

• Service Pledge

• Service Charter

• Citizen Charter

The Republic Act or otherwise known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018" to provide a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and non-business related transaction in government.

• RA 7610

• RA 4610

• RA 11032

• RA 32110

The following are the importance of citizen charter:

I. To make administration accountable and citizen friendly

II. To ensure transparency

III. To take measure to improve customer service

IV. To adopt a stakeholder approach

V. To save time of both Administration and the Citizen

• I, II, & III

• II, III, & IV

• I, III, IV, & V

• I, II, III, IV, & V

The following are forms of the Citizen Charter except

• Handbook

• Information Billboard

• Handouts

• Online

The content of the Citizen Charter

• Agency Profile

• List of Services

• Type of Transaction

• All of the Above

Which of the following is the service offered by the Administrative Unit?

• Request for Certificate of Contribution (GSIS, PAG-IBIG, and Philhealth

• Application for Leave Claim (Personal, Vacation, Sick, Maternity, Paternity Leaves)

• Issuance of Special Order Number

• Processing of Obligation Request and Status

It is the measurement shall assess overall satisfaction and perception of applicants or requesting parties on the government service.

• Customer Service

• Service Satisfaction

• Customer Satisfaction

• Customer Action Steps

The following services are offered by the Curriculum Implementation Division (CID) except

• Technical Assistance to School Learning Resource Centers

• Accreditation and Equivalency (A& E) Test Registration

• Resolution on Online LIS Issues and Concerns

• Returning of Learning Resources

Implement and oversee national policy on anti-red tape and ease of doing business and implement reforms to improve competitiveness ranking.

• Anti Red Tape Association

• Anti Red Tape Assessment

• Anti Red Tape Authority

• Anti Red Tape Assurance

SDO- Parañaque Anti Red Tape Authority (ARTA) Focal Persons

• Dr. Evangeline  Ladines, Ms. Salve Tesorero, Ms. Sheryl Castillo, and Mr. Hector Hugh Ngales

• Dr. Evangeline  Ladines, Ms. Salve Tesorero, Dr. Rosie O. Rumbaoa, and Mr. Hector Hugh Ngales

• Dr. Violeta M. Gonzales, Ms. Salve Tesorero, Ms. Sheryl Castillo, and Mr. Hector Hugh Ngales

• Dr. Violeta M. Gonzales, Ms. Salve Tesorero, Dr. Rosie O. Rumbaoa, and Mr. Hector Hugh Ngales