English 4

Choose the appropriate word to fill in the gap:

Body language is culture and context specific, and very few .... are universally understood and interpreted. For instance, in most parts of the world, nodding your head is to show agreement.

• posture

• gestures

• mannerisms

It can be difficult to evaluate the immediate benefits of soft-skills training such as:

• effective communication, assertive training and conflict management

• assertive training and conflict management, leadership skills

• team building, effective communication, assertive training and conflict management

• team building, effective communication, assertive training and conflict management, and leadership skills

An independent individual invests his own money into a project is a

• venture capitalist

• business angel

Which one of the replies below is used when you find thinks in common

• I'll see you later, hopefully.

• That's coincidence! So do I!

• She's in your field.

Which of the statements below is used when clarifying phrases and questions?

• So, that's nine o'clock on Thursday then.

• Well, actually, what I said was...

• Sorry, could I ask you to give me those details again?

It is often said that ....work can have a very damaging effect on your sleep patterns.

• seasonal

• shift

• security

Which of these expressions are used to show understanding?

1. So, your point is that the office is too noisy. Is that it?

2. Tell me more about what you were just saying.

3. You sound as if you're disappointed.

4. I sense you're feeling anxious about the meeting.

5. So, what you're saying is you have too much work.

6. If I understand you correctly, you're saying the plan isn't viable.

7. I'm not sure I understand. Could you explain what you mean?

8. I'm listening. Please go on.

9. OK, from your point of view, we should scrap this idea. Correct?

10. It sounds like you're not convinced by that argument. 11. I appreciate how you feel.

12 So, you’re telling me that this is the wrong document. Is that right?

13. I can see why you feel that way.

14. What exactly do you mean when you say it can't be done?

• 1,5,6,11,13

• 3,4,10,11,13

• 2,3,4,7,11,13

Which of the statements below is the most polite and neutral in tone when writing formal emails?

• I'm extremely busy and I don't have time to deal with this right now!

• You don't understand. I was simply asking you to follow up with them and report back to me.

• I am sorry for any inconvenience caused.

A whistle blower is someone who conceals information involved in passing products from the manufactures to the public.

• True

• False

Nepotism is the practice of giving jobs to members of your family when you are in a position of power.

• True

• False