Symphony of Service Act I - The Opening Act

Q1. For JW Marriott, what does the name initials "J.W." stand for? 万豪 JW 集团，“JW”代表什么？

• John Wilbert

• Jon Willard

• John Willard

• Jon Willert

In which year did the first JW Marriott Hotel open?JW万豪的第一间酒店是在哪一年建立？

• 1982

• 1983

• 1984

• 1985

Who is the current Chief Executive Officer (CEO) of Marriott International? 万豪集团的现任行政总统是

• J.W. Marriott Jr.

• Arne M. Sorenson

• Tony Capuano

• Craig Smith

What is the Marriott International's Vision?万豪国际集团的愿景是什么？

• To be the World's Largest Travel Company成为世界最大的酒店企业

• To be the World's Favourite Travel Company成为世界最受青睐的酒店企业

• To be the World's Number One travel company成为世界第一的酒店企业

"Take care of associates and they will take care of the customers." - Which core value does this sentence relates to?

• Serve Our World 感恩回报

• Embrace Change 勇于创新

• Act with Integrity 诚信行动

• Pursue Excellence 追求卓越

• Put People First 以人为本

What are the three categories that makes up the framework of our Service Notes? Choose all that is applicable. JW 万豪的服务注解是用哪三个类别构成的？请选出所有真确答案

• Intuition 直觉

• Foundation 基础

• Connection 情感联系

• Intentional 诚意

What do we call our JW Target Guest?我们 JW 客人追求”_______________________“.

• The Mindful & Healthy 欢聚此刻，身体健康

• The Mindful & Fulfilled 欢聚此刻，全然焕活

• The Enriched & Fulfilled 丰富此刻，全然焕活

• The Soulful & Fulfilled 深情此刻，全然焕活

"We deeply understand our impact on the world and those around us" - Which JW brand value does this sentence relate to? “我们深刻理解我们对世界和周围人的影响” - 这句子指的是哪个 JW 品牌的价值观？

• Warm 热情

• Intentional 诚意

• Natural 自然

• Uplifting 振奋

"Family by JW" programme was inspired to bring guests and their children to foster connection. Which brand pillar does the sentence describe? "Family by JW" 的项目出发点是为了建立好客人与他们年幼小孩的关系。这指的是哪个 JW 万豪品牌支柱？

• Connect Together 连接关系

• Come Together 结伴而行

• Enjoy Together 一起享受

• Rejoice Together 一起欢喜

On every Monday, the Daily Rehearsal theme focuses on "L_______ Expectation" whereby the basics of luxury is executed in ensuring a superior experience for our luxury guests. JW 万豪每日演练的每个星期一主题是"L_______ Expectation" ，这意味着客人在旅行时的所想所需：一个优雅舒适的环境和真实而丰富的体验。

(a)