Which of the following is an effective conflict prevention and management technique?

• Honesty

• Compassion

• Avoidance

• Stress

As a leader managing conflict, which of the following should you accomplish?

• Choose who is right

• Resolve conflict quickly

• Let everyone know you are boss

• Vary your management style

What is the study and examination of moral and social responsibilities?

• Ethics

• Communication

• Ergonomics

• Public relations

How may a person’s tone of voice change to indicate a question?

• Raising voice at the end of message

• Lowering voice at the end of message

• Raising voice at the beginning of message

• Lowering voice at the beginning of message

Jamie’s partner for a project has a passive-aggressive personality. What is the best way to work with her?

• Procrastination

• Directness

• Stubbornness

• Motivation

Which of the following is a common use for commas?

• Separating two elements

• Separating unrelated adjectives

• Connecting two independent clauses

• Connecting two dependent clauses

A written paper’s conclusion should include which of the following?

• At least three main points

• Restatement of the thesis

• Detailed content and analysis

• An introductory statement

Which of the following is NOT related to verbal communication?

• Inflection

• Emphasis

• Personal space

• Volume

Which of the following is NOT a popular use of spreadsheet applications?

• Calculating financial information

• Document sharing

• Creating charts and graphs

• Organizing numerical and textual data

Which of these programs allows multiple users to work on related tasks at the same time?

• Microsoft® SharePoint®

• Microsoft® Excel®

• Microsoft® Word

• Microsoft® PowerPoint®