POBF_Alt. Final Exam

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

• Casual

• Formal

• Routine

• Technical

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

• a possible problem.

• a unique individual

• in a hurry.

• like most others.

The primary reason the business benefits when salespersons practice good customer relations is that it:

• develops repeat customers.

• prevents customer objections.

• promotes quality service.

• segments the business's market.

One way for businesses to obtain needed information efficiently is to:

• contact a competitor.

• schedule an interview.

• read a book.

• access a database.

Doug is 18 years old and has decided to run for president when he turns 35. He has set which type of goal?

• long-term

• short-term

• unattainable

• unrealistic

After an employee collects the necessary facts, what is the next step that an employee should take to solve a problem?

• analyze the information

• define the problem

• act on assumptions

• make a decision

An important problem-solving skill for individuals to have is the ability to be:

• aggressive.

• objective.

• economical.

• judgmental.

One way a business can reduce the risk of accidents in the workplace is by providing its employees with:

• safety training.

• electronic data interchange (EDI).

• supply manuals.

• weight-loss programs.

Some businesses use an automatic reorder system to maintain an adequate:

• budget for expenses.

• work environment.

• inventory of supplies.

• maintenance system.

Jessie is designing a new style of bracelet to sell at school to raise money for FBLA. She has sold so many bracelets that she has assigned other members of FBLA to assist her in making the bracelets. Which production activity step is this?

• planning

• purchasing

• production

• dispatching