Chapter 6 Quiz

_____ skills refer to a manager's ability to operate in diverse cultural environments.

• Professional

• Human relations

• Cultural

• Diversity

• Global management

After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million. Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.

• tactical

• autocratic

• functional

• procedural

• supervisory

One of the basic functions of management is controlling.

• True

• False

Hassan Nasrallah, the leader of Hizbullah: grew up very poor but very smart, and although he wears the robes of a minor Shiite cleric, he is a world-class politician. He has been called the most charismatic figure in the Muslim world. Nasrallah exerts _____ power over his followers.

• controlled

• referent

• innate

• coordinating

• legitimate

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

• True

• False

_____ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions.

• Laissez-faire

• Influence assignment

• Responsibility

• Empowerment

• Indoctrination

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:

• controlling

• organizing

• leadership

• planning

• processing

Performance standards and feedback are essential goals of the organizing function of management.

• True

• False

Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

• legitimate

• referent

• influential

• conceptual

• coercive

Which of the following is NOT one of the four functions of management?

• Planning

• Budgeting

• Controlling

• Leadership

• Organizing