Special Request

Special Request

Professional Development

10 Qs

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Special Request

Special Request

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

Gerda Moller

Used 10+ times

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When we send the TED form for a special request, do we need to send any additional emails or set reminders?

No, the automation will send a message both to the partner and the guest and set reminders.

Yes, we should never just close the page without closing an item

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

You have sent out the special request via the TED form. What is your next step?

Leave a summary note

Close your page

Set a reminder

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

If the guest is chasing a reply to an already existing automation, the agent should try to call the partner.

TRUE

FALSE

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The booker sent an email to request a late check-in and extra pillow for his arrival tomorrow. What is the appropriate action to take?

You should use the TED form twice, one for each request and then leave the ticket open as there is no need to click “I’m done/Ticket solved”

Only one form will be enough

Tell the guest we do not send those types of special request to our properties

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

A Special request is Not guaranteed, unless confirmed by the property

True

False

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

On a special request the payment is done on arrival

True

False

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The guest would like to have extra sheets is a Special Request?

Yes

No

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