ISO-Know-IT (JUNE 2021)

What does ISO stands for?

• International Standardization for Organization

• International Organization for Standardization

“We are a passionate team enabling business & generating competitive advantage to create sustainable value while safeguarding corporate governance.” Where can you read this statement?

• Quality Management Policy

• Quality Management Goals

• Henkel Values

• Henkel Vision

In accordance with Quality Management Policy, we will ensure the following EXCEPT:

• Full organisational commitment to our quality goals

• Constant and consistent reviews of our performance

• Awareness of interested parties and relevant requirements

• Development and engagement of our people

• Effective and slow process management

QMG 2023, To drive powerful financial performance, we will

• Maximize operational cashflows in Receivables: Steer overdue invoices below 10%.

• Transport Management Optimization: achieve 1.3 M€ BU L11 savings in 2023 through

  network optimization and transportation supplier dispute management.

• Both statement are TRUE

• Only 1 of the statement is correct

Select all that apply. In QMG 2023, to strengthen our position as full solution provider, we will

• GBS+

  as Global Payroll Hub - Achieving Payroll Excellence: Enable successful go-live

  (readiness) of countries per project plan and ensure 98% timeliness of salary

  credits/payouts

• Increase the share of non-transactional activities by 3 ppt.

In QMG 2023, to contribute to Henkel Corporate Social Responsibilities, Sustainability and Corporate Governance, we will Implement ____ major initiatives aspiring ________ voluntary hours as contribution to Sustainability and Corporate Social Responsibility by

end of Q4 2023.

• 20 and 25,000

• 10 and 25,000

• 15 and 20,000

• 15 and 25,000

Select all that apply. In QMG 2023, to foster our Digital transformation, we will

• Leverage and strengthen GBS+

  role in digital solutions with focus on: CoE Automation,

  CoE Data, New AI solutions, New NLP solutions, Digital Mindset according to plan by Q4

  2023.

• Deliver 7.3 MEUR as efficiency gains in 2023.

• Leverage opportunities from the merge of B & L to Henkel Consumer Brands (HCB):

• None of the above

In QMG 2023, to continuously improve our daily operations by designing lean & simple processes, we will deliver _________ as efficiency gains in 2023.

• 7.2 MEUR

• 7.3 MEUR

• 7.5 MEUR

• 7.4 MEUR

In QMG 2023, to further engage and energized our global GBS+ Team, we will

• Global GBS+

  Campus 2.0: Develop and execute upskilling programs on judgement &

  perspective and stakeholder interaction, enrich digital capabilities training offer according

  to plan.

• Grow & Leverage collaboration within GBS+

  and beyond: Roll out the GBS+ talent

  rotation program, leverage Collaborate2Innovate (C2I) and strive for at least 20

  submissions, develop talents to BUs/Functions.

• Foster DEI (Diversity, Equity, Inclusion): Align GBS+

  2023 DEI roadmap with Finance

  and Corp HR and implement GBS+

  2023 DEI roadmap.

• All of the above

Shared Service Center (SSC) is now known as (a)   ?