atención al cliente
Authored by Luis Leon
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El origen de la palabra cliente proviene de
Alemania
Francia
Roma
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El cliente externo es aquel que
Trabaja con nosotros
Nuestros jefes
La persona que atendemos brindándoles un producto o servicio
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es la totalidad de los rasgos o características de un producto o servicio que ofrecemos
Cliente
Calidad
Servicio
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hace referencia a las características concretas de un producto
Tangible
Intangible
Emocional
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
La moda no a todo nos acomoda es
Cierto
Relativo
Falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Las amenazas en el trato a los clientes provienen de
Factores internos
Factores externos
De uno mismo
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para un francés la calidad es sinónimo de
Puntualidad
Precisión
Elegancia y Moda
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