Sales Quality v1.0

What do we do before processing an order?

• Fill out the Sales Quality Checklist

• Complete all the necessary items in the TC Widget

• Gain customer's approval

• TL to validate

• All of the above

What is the best type of Critical Information Summary do we need to provide our customers?

• Specific CIS of the chosen plan

• Generic CIS

• Any of the above but with coaching opportunity if generic CIS is sent

What do we need to do for NBN Orders?

(You can choose everything that is applicable.)

• Provide the NBN must tells

• Select appropriate speed from PDC B1 - B8. PDC under the CIS and Mandatory scripting

• Specific speed doesn't need to be discussed because it is already part of the plan

• All of the above

When do we get our customer's agreement to process the sale? (You can choose everything that is applicable.)

• After the terms and conditions

• After providing all billing expectations

• After providing inclusions and exclusions

• Before answering the customer's question related to the order

When do we use the Sales Quality Checklist?

• Add New Order

• Modify Order

• All of the above

How do we attempt to Explore?

When do we ask the customer and fill out the Source of Income before processing an order? (Choose everything that is applicable.)

• If we process an Add New Order

• If the details is already there, then we can jask the customer for confirmation purposes

• If we process a Modify Order regardless if there's a device or none

• If we process a Modify Order with a device

Sales for Vulnerable Customers

(Choose everything that is applicable.)

• We can sell to communication challenged customers even without a translator

• We can sell to customers suffering from domestic violence

• We can not sell to those experiencing hardship but we can look at plans that lower their bills

• We can sell to customers that have a guardian or carer even without their guardian or carer's approval

• We can sell to communication challenged customers with a translator