Sales Quality v1.0

What do we do before processing an order?

• Fill out the Sales Quality Checklist

• Complete all the necessary items in the TC Widget

• Gain customer's approval

• TL to validate

• All of the above

What is the best type of Critical Information Summary do we need to provide our customers?

• Specific CIS of the chosen plan

• Generic CIS

• Any of the above but with coaching opportunity if generic CIS is sent

What do we need to do for NBN Orders?

(You can choose everything that is applicable.)

• Provide the NBN must tells

• Select appropriate speed from PDC B1 - B8. PDC under the CIS and Mandatory scripting

• Specific speed doesn't need to be discussed because it is already part of the plan

• All of the above

When do we get our customer's agreement to process the sale? (You can choose everything that is applicable.)

• After the terms and conditions

• After providing all billing expectations

• After providing inclusions and exclusions

• Before answering the customer's question related to the order

When do we use the Sales Quality Checklist?

• Add New Order

• Modify Order

• All of the above

How do we attempt to Explore?

Evaluate responses using AI:

OFF

When do we ask the customer and fill out the Source of Income before processing an order? (Choose everything that is applicable.)

• If we process an Add New Order

• If the details is already there, then we can jask the customer for confirmation purposes

• If we process a Modify Order regardless if there's a device or none

• If we process a Modify Order with a device

Sales for Vulnerable Customers

(Choose everything that is applicable.)

• We can sell to communication challenged customers even without a translator

• We can sell to customers suffering from domestic violence

• We can not sell to those experiencing hardship but we can look at plans that lower their bills

• We can sell to customers that have a guardian or carer even without their guardian or carer's approval

• We can sell to communication challenged customers with a translator