DTW Quiz 1

True or False:

DTW stands for Deliver The Wow

• True

• False

I do not need to wear a mask when _______.

• I am working

• I am resting during break time

• my outlet is an outdoor space

• I am eating/drinking during break time.

I must wash my hand with Soap _______ .

• Every 1 hour and as per required

• Every 2 hour and as per required

• Every 3 hour and as per required

• As and when my hands are dirty.

True or False:

High Touch Surfaces need to be disinfected/sanitised every hour.

• True

• False

What types of masks can i wear at work?

(HINT: More than 1 correct answers)

• 
• 
• 
• 

I should not go to work if I am ____.

(HINT: More than 1 correct answers)

• Feeling unwell

• Having cough

• Feeling well

• Having sore throat

• Having flu-like symptoms

What is our Pride Mission?

All confirmed full-time staffs are entitled to ___% discount.

True or False:

I will receive Warning Letter if I violate any regulations and the 3rd Warning will result in Termination.

• True

• False

How do you handle an upset customer?

• LAST (Laugh, Apologise, Solve, Thank)

• LAST (Listen, Apologise, Solve, Thank)

• LAST (Listen, Assume, Solve, Thank)

• LAST (Listen, Apologise, Show, Thank)