HOW TO COMPLAIN
Authored by hendra doy
English, Business, Other
10th Grade - Professional Development
Used 41+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Starting a complaint with “I’m sorry to bother you” or “Excuse me, I wonder if you can help me” puts the listener at ease.
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Try phrasing your complaint as a request for help.
For example: “Can you help me with this? My shirt came back from the laundry missing buttons.”
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Explain what the correct situation should be by introducing it with the expression such as “There has been a misunderstanding.”
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Don't blame the person you're dealing with.
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Use the phrase “I understood that…” to let person you are speaking to know you’re well-informed and are suspicious they might be trick you.
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Singled out.
Which expression is NOT for making a complaint?
I have a complaint to make…
There seems to be a problem with…
I’m afraid there is a slight problem with…
Sorry to bother you but…
I’m so sorry, but this will never happen again.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Singled out.
Which expression is NOT for making a complaint?
I can’t tell you how sorry I am.
There appears to be something wrong with…
I was expecting… but…
I want to complain about…
I’m afraid I’ve got a complaint about…
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