III Group

Liam is a very _________________ speaker. He expresses his ideas clearly and effectively.

• articulate

• responsive

The product presentation was _______________. It included a lot of useless information, and no one really understood the point.

• rambling

• sensitive

Your talk is limited to 10 minutes, so you need to be _________________. If you don't stick to the point, you won't have time to say everything.

• responsive

• succinct

I'm afraid I still don't know anything about the launch. The Marketing Manager gave a presentation about it, but he wasn't very __________________. I don't think he was prepared.

• coherent

• hesitant

Speakers can _____________ the audience by telling interesting personal stories

and by making eye contact.

• explain

• engage

The government is going to _____regulate the industry next year.

• de

• ex

a) So what happened?

b) So what you're saying is that Didier was promoted because he handled this 'spy'complaint really well?

c) Congratulate him?

d) I'm not surprised you're upset.

e) Really? Let's hear the full story.

f) What exactly do you mean by customerservice spy?

A: Did you hear? Didier's been promoted!

B: ............

A: Well, Didier's been made head of the Customer Service Department. I was supposed to get that job!

B: ..... .......

A: Yeah, I am. I just heard this morning.

B: ............

A: Well, Didier was working on the customer service desk when a really angry customer came in. Didier managed to calm the guy down and solve the problem, and he left happy. It turns out the guy was one of those customer service spies.

B: ............

A: I mean that the guy was only pretending to be a customer. He was sent by the management to test Didier. And as a result, Didier's been made Head of the Customer Services Department.

B: ............

A: Yes, that's it. Well, I'd better get used to it. I guess I'll go and congratulate Didier.

B: · · · · · · · · · · · ·

A: Well, yeah. He's my boss now.

Dave's views on management may have seemed practical and attractive 20 years ago, but now he's just flogging a dead . . . . . . . . . . . . . None of his ideas could possibly be put into practice.

The two rival companies were running neck and ............ in the push to achieve national leadership through local dominance.