Gerber

1. What service is only offered for Medium and Heavy duty only?

• Tire Change

• Original Engine Manufacturer (OEM) Transfer

• Jumpstart

• None of the Above

What type of Equipment for towing requires an MDHD MOD approval?

• Flatbed

• Lowboy

• Landoll

• B and C

What is the difference between a Wheel Lift and Wheel Lift with Dollies?

• Wheel lift leaves two tires on the ground and wheel lift with dollies picks all four tires up

• Nothing is different both can tow vehicles the same

• Wheel lift is for Light Duty Only

• Wheel lift with dollies is for Medium Duty Only

If you are ever in doubt on what type of equipment to use for a fleet dispatch who should you reach out to?

• Team Lead and then MOD

• MOD directly

• Team Lead Only

• Make an educated guess

Where do Rescue Associates find the toll-free number to use for Omni account search?

• Ask the Customer

• Call Customer Service

• LCD Readout

• None of the Above

If the Customer is pulling a trailer is covered under the program?

• Only if it has its own policy/account

• No, they would need to pay the Provider directly

• No, they will need to secure service on their own

• Yes, it is covered

What does Insurance Pay Per Use cover for Towing?

• Unlimited towing to the Customers requested facility

• 20 miles for Towing (any additional cost must also be paid by the Customer to Dispatch)

• 5 miles for Towing (any additional cost must also be paid by the Customer to the Provider)

• 15 miles for Towing (any additional cost must also be paid by the Customer)

Can the RA send an Automatic Dispatch if the service is for Medium duty and Heavy duty vehicles?

• Yes, Automatic Dispatches are available if the Customer agrees to receive a text message

• No, Automatic Dispatches are not available for Medium and Heavy Duty

  vehicles.

The benefit limit for Gerber Fleet is?

• Unlimited

• Any amount of money that appears on the Customer Card in Omni