Alternative Dispute Resolution

When does a grievance become a dispute?

• When it is communicated

• When someone is wronged

ADR was introduced because...

• The court process is lengthy, expensive and alienating

• The Federal government implemented an Act of Parliament

The financial limit for QCAT cases is...

• $25 000

• $10 000

• $30 000

QCAT stands for...

Lumping the grievance means that....

• You take it on the chin and move on.

• You take legal action

Negotiation is legally binding.

• True

• False

Mediation is similar to negotiation but involves....

• A third party

• A judge

Some of the features of mediation include..

• Public scrutiny and compulsory participation

• No rules of evidence and voluntary

• Can be expensive

Conciliation is legally binding.

• True

• False

Arbitration is legally binding.

• True

• False