Week 3: Post Training Quiz

Choose all statements that are true when submitting an escalation in Slack.

• All website related orders must be submitted to DTC Brand Channel

• ALL escalations related to the brand website should be escalated in the DTC brand channel and the DTC brand manager should be @tagged

• ALL escalations related to Amazon should be escalated to the non-DTC channel and the Amazon brand manager should be @tagged. The brand manager contact and COA are listed in the Channel Topic of each brand channel on Slack for easy reference

Tags

Slack Escalation

DTC: Choose all statements that are true when processing a DTC order in Seller Central

• A DTC order is fulfilled via Amazon marketplace web and packages show "Delivered" never received or it passed the EDD and package is untraceable (Lost in Transit)

• A DTC order is in an "Unfulfilled" state and confirmed no manual order has been initiated yet on any of our fulfillment channels and item is available in our Amazon marketplace web

• A DTC order is fulfilled via Deliverr and packages show "Delivered" never received or it passed the EDD and package is untraceable (Lost in Transit)

Tags

DTC

HALP: On the HALP ticket, if the ASIN can't be found on the Tier list you may utilize below to determine their tier category

• Tier 1 if > $5,000,000 in annual revenue

• Tier 2 if $1,000,000 - $5,000,000 in annual revenue

• Tier 3 if $500,000 - $1,000,000 in annual revenue

• Tier 4 if $100,000 - $500,000 in annual revenue

• Tier 5 if < $500,000 in annual revenue

Tags

ASIN Tier

Product Review: What is the title of the Macro to be used when answering PR ticket in Zendesk?

• Product Review Macro

• PR Macro

• Product Review Internal note

• Review Template

Tags

Product Review

Tagging: For Zedndesk ticket #2627920, what should be the most appropriate tagging in about tags section?

• Product Question - Availability

• Product Question - Pre Purchase Inquiry

• Product Question - Post Purchase

• System Automation

Tags

Tagging