Keelys Quiz Gp2

Who drove the first Mercedes-Benz car

• Bertha Bertha

• Bertha Benz

• Barbara Bing

• Bobby Bigshoes

What is the population of Australia and New Zealand combined?

• 26,000

• 5,000

• 33,000

• 31,000

What is the name of the water that separates the North and South Island of New Zealand?

• North Strait

• Cooks Straight

• South Straight

• New Zealand River

What was the model of the vehicle in the story about the man who meets his 16 year old self?

• CLA Coupe

• C-Class

• S-Class

• G Wagon

What area does Angelo's team manage?

• Customer Assistance Centre

• Sales and Enquiry Centre

• Marketing

• Roadside Assistance

What do the Takata recall team do?

• Help customer's deflate their airbag

• Assist Emma's team

• Assist customers to have their vehicle booked in for the Takata Airbag recall

• Buy hotdogs at lunch time

If a customer calls you about the Takata recall what should you do?

• Transfer the customer to the Takata hotline or provide the Takata hotline to the customer and advise that they are open 9am - 5pm Monday - Friday.

• Try to find out if their car has had their airbag replaced.

• Tell the customer not to worry, its not urgent.

• Tell the customer to go to a retailer to book it in

What does 'frame it up' mean when you answer a call?

• Provide the customer of a quick summary of what you are going to do.

• Ask the customer for their name

• Ask the customer for their phone number

• Keep asking questions

What is the benefit of of 'framing up'?

• It allows the customer to know what you will need to help them.

• It is good when you have nice photos to put in a frame

• Its part of building a house

• Its good for houses

What runs down the middle of the south island in New Zealand?

• Rain forrest

• Straight Roads

• Mountains and challenging terrain

• a big lake