Quiz Communication & Stakeholder Management

A team member has been late to several recent team meetings, and the last two deliverables he submitted were not acceptable. The project manager decides he can no longer wait for things to improve and must address the issue wit hthe team member.

What is the best form of communication for addressing this problem?

• Formal Written Communication

• Formal Verbal Communication

• Informal Written Communication

• Informal Verbal Communication

The Sponsor has suggested that your agile team skip the in-person demo meetings and just send the product owner a link to try out the latest of working software. She says that will give your team more time to deliver value. You want to explain the important of an in-person demo meeting with the product owner. What will you say?

• An in-person meeting helps ensure that the product owner will weigh their feedback carefully and not ask for any unneeded rework.

• It usually takes more time to set up and test virtual communication tool than to meet in person

• The team needs to see the product owner's body language and facial expression to understand what they really want.

• The team will be able to address the product owner's needs better if they can have a conversation and ask question.

The Project has 13 team members and affect more than 15 departments in the organization. Because the project is 20 percent complete to date and the team has had successful performance report from five of the affected departments, the project manager holds a party to celebrate. The project manager invites key stakeholders from all of the of the departments to the party in order to give those providing good reviews an informal opportunity to communicate good things to those departments that have not yet been affected by the project. At the the party the project manager walks around to try to discover any relevant information that would help her make the project even more successful. She happens to hear a manager of one of the departments talking about setting up more regular meeting on the project.

The best thing for the project manager to do would be to first:

• Record the effectiveness of the party in the project lesson learned.

• Review the effectiveness of the project's communications management plan.

• Hold a meeting of all stakeholders to discuss their concerns.

• Make sure the manager has a copy of the communication management plan so that he is reminded that such concerns should be sent to the project manager.

As the project manager, you unable to allocate as much time as you would like to interact with your stakeholders. Which of the following stakeholders will you make it a priority to get to know?

• The stakeholder who is an expert on the product of the product of the project but not interested in implementing it in his department.

• The manager of the department what will use the product of the project, who is known to be resistant to change.

• The project sponsor, with whom you have successfully worked on many projects.

• The department employee who is unfamiliar with the product of the project, but open to positive impacts he believes the product on this work environment.

It has been determined that due to the lack of local resources for the new project the company is about the undertake, the project team members will have to be hired from all over the world. The project manager has concerns about communications among the team members.

What is the project manager's best course of action to address these concerns?

• Implement an online tool to enable the team members to chat among themselves

• Enroll the project team members in cultural training to raise cultural awareness

• Nothing; the business world has been multicultural for so long that there should be no issues

• Funnel all communications through the project manager to avoid miscommunication

A project manager combined and recorded work performance information. The project manager wants to share it with the project stakeholders to raise awareness and generate decisions and actions.

Which of the following is the best course of action for the project manager to take to achieve this goal?

• Document this information in the lessons learned knowledge base

• Present this information at the kick-off meeting in front of the key project stakeholders

• Distribute this information in the form of work performance reports

• Send this information to the project sponsor and request their approval

A product review to demonstrate what has been worked on during this first month is scheduled for Friday.

Should the project manager communicate to the customer about this meeting and why or why not?

• Yes, the customer is a mandatory participant in every product review.

• No, it is too early in the project for the customer to see the product.

• Yes, the customer can join and provide feedback on the work in progress.

• No, only internal stakeholders should attend the product review.

You hold a video conference with the stakeholders and the development team to demonstrate the product increment completed during the last iteration. A stakeholder brings up a concern regarding the functionality of the application. To ensure you understand the concern, you are using active listening techniques.

Which of the following quotes from the video conference illustrates the active listening skill of confirming understanding?

• "Thank you for bringing up that concern. Good catch."

• "When you said you couldn't tell if the application was doing anything, did you mean that the page took too long to respond to your click?"

• "It sounds like what you're looking for with the page transition is a loading animation to show that the system is working on it. Am I correct?"

• "We are having trouble hearing. There is background noise. Andy, is that you taking notes? Could you please mute your microphone?"

To assess the effectiveness of communications activities on your project, you review a matrix, which compares current and desired stakeholder engagement levels.

What tool or technique are you using?

• Stakeholder register

• Inspection

• Data representation

• Expert judgment

A clinical trial is underway for a project. The information on which participants are taking the medicine vs. the placebo is highly confidential. The project manager receives notification that one of the participants has been hospitalized and the doctor needs to know whether the patient is taking the placebo or the medicine.

What is the project manager's best course of action?

• Consult the communications management plan

• Consult the risk management plan

• Tell the doctor the information is confidential and cannot be released

• Contact the project sponsor