Sales and Order Quiz

It is a process where agents raise a question regarding an issue on a specific product.

• Product Enquiry

• Fraudulent Purchase

• IQR

It is a premium subscription service where a customer receives free delivery on eligible products and enjoys priority customer service.

This tool displays the shipment or dispatch date of the product/order.

• NIMDA

• Invoices

• Business Partner Master Data

• Sales and Orders tab in Zendesk

What do you call this information that the customer takes advantage of if they want to avail deductions to a certain product?

• Gift Card

• Account Credit

• Promo Code

• Qantas Points

TRUE or FALSE

If an order is still RFM on SAP, we can amend the address on SAP although the payment method used is PayPal.

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It is a tool used to check if the customer is subscribed to our newsletter.

• SAP

• NIMDA 3

• Customer Lookup

• Customer Outlook

If all of the line statuses of an order is RFM in SAP, and the customer would like to cancel the order, we request the refund through:

• BULK FORM

• MACRO

These are the four different brand types sold by Kogan:

It is a tool used to check the expected dispatch/shipment date of order.

• Customer Lookup

• SAP

• Zendesk

• NIMDA 3

This is where we request Kogan First Termination