Sales and Order Quiz

Sales and Order Quiz

Professional Development

20 Qs

quiz-placeholder

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Sales and Order Quiz

Sales and Order Quiz

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Jay Manejero

Used 5+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

It is a process where agents raise a question regarding an issue on a specific product.

Product Enquiry

Fraudulent Purchase

IQR

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Media Image

It is a premium subscription service where a customer receives free delivery on eligible products and enjoys priority customer service.

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Media Image

This tool displays the shipment or dispatch date of the product/order.

NIMDA

Invoices

Business Partner Master Data

Sales and Orders tab in Zendesk

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

What do you call this information that the customer takes advantage of if they want to avail deductions to a certain product?

Gift Card

Account Credit

Promo Code

Qantas Points

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

TRUE or FALSE

If an order is still RFM on SAP, we can amend the address on SAP although the payment method used is PayPal.

Media Image
Media Image

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

It is a tool used to check if the customer is subscribed to our newsletter.

SAP

NIMDA 3

Customer Lookup

Customer Outlook

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

If all of the line statuses of an order is RFM in SAP, and the customer would like to cancel the order, we request the refund through:

BULK FORM

MACRO

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