Dining Room Service/Management

The "front of the house" refers to which area(s) of the restaurant?

• Food production area

• Shipment receiving areas

• Guest service areas

• The facade of the building

This is the term used for duties that are assigned o service personnel prior to opening, during shift and at the end of the shift.

• close work

• Side work

• Bussing

• Prep work

Which type of service is also known as host service?

• American

• Family style

• French

• English

Tables should be placed so that there are clear aisles as well as space around each table for servers to maneuver without bumping guest chairs.

• true

• false

Fine dining restaurants generally do NOT use cloths for dining tables

• true

• false

Family style indicates that all food items are placed on the table on large platters or in serving bowls.

• true

• false

A good sense of humor, patience, and friendliness can only enhance the positive impact you make on your customers and coworkers. This is all part of being _____________.

• reliable

• attentive

• personable

• well-groomed

A good server must be aware of appropriate serving methods and thoroughly understand the menu. This is being ___________.

• efficient

• motivated

• knowledgeable

• persuasive

In a fine dining atmosphere, what should be placed immediately to the left of the entree fork?

• Bread and butter knife

• Coffee cup

• Salad Fork

• Dessert fork

Suggestive selling is also known as ______________.

• Up selling

• Down selling

• Both of these

• Add on selling