Communication Skills

True or False: Communication is more than just talking face to face?

• True

• False

Good listening skills include what?

• Smiling and waving at people

• Yelling loud at people

• Writing in slang.

• None the above.

A situation in which your words say one thing but your body language says another is

• An “I” Message

• A mixed message

• Body Language

• Active listening

Which communication style is the most effective?

• Aggressive

• Passive

• Assertive

• Passive Aggressive

Two types of communication are:

• Verbs and Nouns

• Verbal and information

• Verbal and non-verbal

• Happy and sad

We communicate by:

• Speech (Telephone call, conversations, etc)

• Visuals (Body language, facial expressions)

• Writing (Letter, emails, newsletters, etc)

• All of the above

All of the following are examples of active listening, EXCEPT:

• Showing interest in the message

• Staring out the window

• Making eye contact with the messenger

• Not interrupting the messenger

A good, active listener…

• Remains quiet while listening

• Interrupts the speaker

• Answers his/her cell phone during the presentation

• Makes fun of the speaker

what percentage of a emotional communication is conveyed by the tone of the person speaking ??

• 38

• 55

• 7

How important in non verbal communication in a conversATION?

• Most imp

• Very imp

• Not important

• Dont know