
hore 2
Authored by diah kwardani
Professional Development
1st - 5th Grade
Used 2+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tab Digunakan oleh Agent untuk merespon/membalas tiket dari social media
Case Chat
Social
Internal Notes
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa minimal nominal transaksi, jika user ingin menggunakan metode bayar Cicilan Kartu Kredit ?
Rp 500.000
Rp 1.000.000
Rp 1.500.000
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tidak membuat pengguna merasa di "pingpong" dalam penyelesaian kendala yang dialami.
Simple
Trusted
Friendly
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa SLA respons pengajuan Official Store ?
7x24 jam
5x24 jam HK
7x24 jam HK
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA penarikan dana jika user menggunakan Bank BCA ?
2x24 jam HK
1x24 jam
1x24 jam HK
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Menu di bagian Search yang bisa melakukan pencarian baik untuk Invoice Marketplace (INV) atau invoice Digital (IVR) ?
Search Invoice
Search Category
History
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa SLA seller untuk respons pesanan kalau user menggunakan kurir JNE ?
2x24 jam HK
1x24 jam
1x24 jam HK
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