LQA Standards

What is LQA?

• Leaders Quality Assurance

• Lead Quality Assurance

• Leading Quality Assurance

• Learning Quality Assurance

What is the standard time for the check in process in a resort hotel?

• 5 minutes

• 7 minutes

• 10 minutes

• 15 minutes

If guest refused assistance to the room, what should we do?

• Ask the porter to assist the guest

• Leave the guest alone

• Provide directions to the elevator and room

• Insist to assist the guest

FILL THE GAPS: Standard Check In 1. Was the guest offered assistance immediately or if a queue was present was the guest positively acknowledged with hand or facial gesture within __ of approaching the desk and offered assistance within __

• 60 seconds and 2 minutes

• 15 seconds and 3 minutes

• 30 seconds and 1 minute

• 1 minute and 2 minutes

Which is part of the LQA check out stadards?

• To provide an opportunity to the guest to verify charges

• To clarify the method of payment

• To show appreciation for the guest's business and extend an invitation to return

• All of the Above

One of the Jumeirah brand differentiators is - No luggage in the lobby

• Yes, this statement is correct

• No

One of the Jumeirah brand differentiators is - Lobby Greeters/Guest Relations present in the lobby

• Yes, this statement is correct

• No

In resorts luggage has to be delivered within:

• 5 minutes

• 10 minutes

• 12 minutes

• 15 minutes

As per LQA standard, all pre-stay Concierge related inquiries has to be responded within:

• 12 hours

• 24 hours

• 48 hours

• 3 hours

What do we have to do after making restaurant booking for a guest?

• Offer accurate directions and/or transport options

• Provide a map or suitable alternative (mobile app)

• Contact a guest on the next day for a feedback