
DLR Complaint
Quiz
•
Professional Development
•
Professional Development
•
Medium
Michael Abernathy
Used 35+ times
FREE Resource
Enhance your content
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Maintain good DLR relationships by not making or agreeing to negative comments about the DLR
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The service dept at a DLR is responsible for:
Scheduling Service Appointments
Estimating repair costs
Diagnosing vehicle
Recall Contacts
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
With every DLR complaint case you should verify:
Selling DLR
Service Manager
Servicing DLR
Area Manager
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All case comments for DLR complaints should include the following
Voice of the customer
Actions Taken
Next Steps
DLR name and code
All of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following would be considered a DLR Complaint
Customer wants to schedule a recall appointment
Customer wants to know status of warranty
Vehicle was damaged while at DLR for service
DLR was unable to diagnose vehicle concern
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Name the brand website for the following model: 300
www.ramtrucks.com
www.chrysler.com
www.dodge.com
www.fiatusa.com
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Following appropriate hold standards is an example of which attribute:
Appropriate Discovery and Probing
Correctly Identified the reason for the call
Kept commitments and minimized customer effort
Effectively controlled the flow of the interaction
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
Similar Resources on Wayground
10 questions
Normal Probability Curve
Quiz
•
University - Professi...
15 questions
Customer Service
Quiz
•
Professional Development
10 questions
Vocab Test #4
Quiz
•
Professional Development
11 questions
Scheduled Waste Management
Quiz
•
Professional Development
15 questions
Pre-Test BRAP NCR
Quiz
•
Professional Development
10 questions
Intro to the 6S Pyramid
Quiz
•
Professional Development
12 questions
Mach Grinder sem 4 mod 8 CNC feed back tool path and Tech terms
Quiz
•
Professional Development
15 questions
Induction 1
Quiz
•
Professional Development
Popular Resources on Wayground
20 questions
Brand Labels
Quiz
•
5th - 12th Grade
11 questions
NEASC Extended Advisory
Lesson
•
9th - 12th Grade
10 questions
Ice Breaker Trivia: Food from Around the World
Quiz
•
3rd - 12th Grade
10 questions
Boomer ⚡ Zoomer - Holiday Movies
Quiz
•
KG - University
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
10 questions
Multiplication and Division Unknowns
Quiz
•
3rd Grade
20 questions
Multiplying and Dividing Integers
Quiz
•
7th Grade
