HPME 5 - Final Examination

Which of the following is NOT a potential problems in making a reservation?

• Misunderstandings due to the use of industry jargon with guest.

• Miscommunication with external reservation systems like CRS.

• Faulty equipment

• None of the above

An arrangement to have something such as a hotel room held for one's use

The ____________is the complete experience that a guest goes through in a hotel: from making the booking to departure and the interaction with the hotel even after departure.

to stay beyond the time or the limits of

• Stay over

• Over stay

• Overtime

• All of the above

Common performance indicators in hotel bookings

• Return on advertising spend

• Conversion rate

• Customer lifetime value

• All of the above

provides a summarized breakdown per day of all Reservation activity in the property.

• Reservation Summary Report

• Reservation with Discounts

• Reservation Rate Check

• Reservation Pre-Blocked

displays details about guests whose reservations cannot be made because of lack of availability.

• Upsell

• Room Plan

• Waitlist

• Reservation Summary Report

Give at least 7 important information or data in recording a reservation

It may be called as the maintenance of reservation records

• Amendment of Reservation

• Overbooking

• Reservation Records Data

• Quoting Room Rate

Which of the following statements is/are correct in the cancellation of reservation?

• Hotel is obliged to provide cancellation code for all requests made properly and before the cut-off time/date.

• Guest can use this code to cancel any billing by credit card company, if the guest had guaranteed that booking by her credit card.

• Hotels also may request for a code from the guest in case of disputes.

• All the above