Unit 3 Protect Guest Confidentiality

All hotel guests checking into a hotel are legally required to provide all of the information listed below EXCEPT

• Guest full name

• Passport Number

• Nationality

• Credit card number

Nyla, a Front Desk Agent, was approached by Ms Bella, who requested to know Mr Hadid’s room number. Nyla checked the Property Management System and noticed that Mr Hadid is on “Confidential” stay. How should Nyla assist Ms Bella?

• Take down Ms Bella’s message and advise that Mr Hadid will call her later.

• Inform Ms Bella that there is no guest registered under the name of Hadid.

• Advise Ms Bella that Mr Hadid is on “Confidential” stay and he should not be disturbed.

• Call Mr Hadid’s room and pass the phone to Ms Bella when he answers. If no one answers, she should inform Ms Bella his room number.

Key cards are issued to

A Room Attendant at Hotel Mutty discovered the body in one of the rooms while performing a late shift. Reporters from various newspapers were asking for details of the incident. The Room Attendant should

• refer the reporters to the Communications Department for all comments.

• decline to comment and refer the reporters to the Executive Housekeeper instead.

• give the details of the incident so that the reporters can report the accurate information.

• direct the reporters to the Duty Manager as she had already shared the details of the incident with him.

The DNC in DNC Registry stands for

Retention Limitation Obligation means that data should be kept

• for at least 3 years.

• for a period of time that is reasonable based on the legal or business purpose.

• for only six months as the longer we keep data, the riskier it gets.

• indefinitelt

Which of the following are Components of PDPA

• Consent

• Governance

• Reasonableness

• Purpose

How is consent obtained?

• In writing

• verbal

• fax or email

• eye contact

Which of the following is a DNC register?

• No Email Register

• No Text Message Register

• No Fax Message Resgister

• No Voice Call Register

Which message or calls is covered under the DNC provisions?

• Public messages sent by government agencies

• Personal messages sent by individuals

• telemarketing calls of a commercial nature sent to customers

• telemarketing calls of a commercial nature sent to other businesses