MS ISO PRE|POST

The Quality Management System is auditable under one of the standards below :

• ISO 9001:2008

• ISO 14001:2004

• ISO 27001:2005

• ISO 9001:2015

In QMS, an organization needs to demonstrate its ability to consistently provide products and services that meets the requirement of ___________________.

• Customer

• Applicable Statutory

• Applicable Regulatory

• All of the above

In QMS, which of the Main Clause of the standard that can be EXCLUDED if it is not APPLICABLE to our nature of business?

• Clause 4 Context of the organization

• Clause 6 : Planning

• Clause 8 : Operation

• None of the above

The Quality Objective

• Ensure that the QMS achieved its intended results.

• Is consistent with the Quality Policy, measurable and take into account applicable requirements.

• Provides focus and direction to all staff on the services provided to customers.

• Includes a commitment to continual improvement of the QMS.

Under Clause 6 : Resource Management, ‘Infrastructure’ refers to the followings EXCEPT :

• Equipment, including hardware and software

• Information and communication technology

• Building and associated utilities

• Environment for the operation of processes

Which of the items below is NOT considered as a RECORD?

• Technical Manual

• Audit Plan

• Safety Inspection Checklist

• Service Report

Below are the Management Procedures established in HeiTech in meeting the requirements of QMS Documentation EXCEPT:

• Management System Audit Procedure

• Documented Information Control Procedure

• Management Review Procedure

• Corrective Action Procedure

Under Clause 8.4 – Control of externally provided processes, products and services; the organization shall determine the controls to be applied to externally provided processes, products, own products and services when :

• Products and services from external providers are intended for incorporation into the organization’s own products and services

• Products and services are provided directly to the customer(s) by external providers on behalf of the organization

• A process, or part of a process, is provided by an external provider as a result of a decision by the organization

• ALL of the ABOVE

In the ISO standard for QMS, the management review needs to be conducted at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization. It must at least be conducted ...

• On Annually basis

• On Quarterly basis

• On Half-Yearly basis

• Not specified in the standard

Below are examples of methods to assess customers' perceptions of products or services offered by an organization.

• Customer survey

• Market share analysis, compliments and warranty claims

• Market share analysis, compliments, dealer report and customer survey

• All of the above