1. True or False: Transaction Processing Systems help multinational corporations form business links with their business partners and customers.

• True

• False

2. True or False: Implementation of an Enterprise Resource Planning system enables a company to achieve numerous business benefits through the creation of a highly integrated set of systems.

• True

• False

3. True or False: Explicit knowledge is more personal, experiential, hard to formalize, and is generally in the heads of individuals.

• True

• False

4. True or False: Knowledge that is easy to write down and codify is called tacit knowledge.

• True

• False

5. True or False: The chief knowledge officer is a top-level executive who helps the organization use a Knowledge Management System to create, store and use knowledge in order to achieve goals of the organization.

• True

• False

6. ________ knowledge is objective and can be measured and documented in reports, papers, and rules.

• Implicit

• Hard

• Explicit

• Easy

7. What are people who create, use, and disseminate knowledge called?

• Hard workers

• Knowledge workers

• Lazy workers

• Easy workers

8. The ________ is a top-level executive who helps the organization work with a KMS to create, store, and use knowledge to achieve organizational goals.

• Chief information officer (CIO)

• Chief executive officer (CEO)

• Chief operations officer (COO)

• chief knowledge officer (CKO)

9. What are secretaries, administrative assistants, bookkeepers, and similar data-entry personnel involved in a KMS called?

• Data workers

• Hard workers

• Lazy workers

• Knowledge workers

10. What component of AI is used to enable a computer chess game to become a better player after each match?

• Sensing

• Data mining

• Learning system

• Capturing system