FTTH Quiz

FTTH Quiz

University

15 Qs

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FTTH Quiz

FTTH Quiz

Assessment

Quiz

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University

Practice Problem

Medium

Created by

Adel Ghanim

Used 21+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer Name Mohamed , From Damac Park Compound , Called US and said LOS LED is RED with him and Connector Brocken , Your Action will be

Escalate Ticket To FO-Fiber and Inform Customer with SLA 2 Days

Direct Customer to Compound support and SR will be “FBB Tech Problem>Technical Issue > Directed to Compound Support

Escalate Ticket to FTTH Field Support with 2 Days SLA

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer In Water Way Compound , Has Slowness Issue after Full TS , Case escalated To NOC Team and the update was “No Problem From Our Side” So CSA offered to Customer Technical Visit to check His ONT , Our Agent informed him that he will Pay 75 LE Without VAT From your Point of View this action …… with Explanation

Right

Wrong

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer Has ZTE ONT , and Asked Our CSA to Change His WLAN Password From Our Side , Your Action

We will inform Customer we can’t do this action From Our Side and Educate Customer How to change it

Follow The Technical Verification Then Change it From Our Side (Access His ONT)

Change It Without Verification

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Our Customer Need To Complaint Form the One who Visited him To install his ONT , Your Action

Send Mail to Retail-sections@te.eg and SLA will be 2 WD

Send Mail to FO-Fiber@te.eg And SLA Will be 3 WD

Send Mail to FTTH-Support@te.eg and SLA will be 1 WD

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

PON Flapping With Customer , Case Escalated to NOC Team and Update was “kindly validate if this account is new activation without accepted logs at NST tool after activating it, you have to refer to responsible team not NOC team” Your Action

CCA Will Escalate the Case to FTTH Support with SLA 24 Hours

CCA Will Escalate the Case to FTTH Support with SLA 48 Hours

CCA Will Create I Report/Premium and Follow up team will escalate it to Regions via mail .

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer In SODIC Has Physical Issue , and After FTTH Support visit the update was “Problem Not From TE Side , Your Action

Direct Customer To his Compound Support

CCA Will Create I Report/Premium and Follow up team will escalate it to Regions via mail .

CCA will Send Mail to gosmart@Sodic.com and CC: wezzeldin@sodic.com, FTTH-Support@te.eg ,mahmoud.elshoura@te.eg

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

In case customer wants to change his subscription from voice only to Data & Voice ,

CCA Will Send Mail To Sales Team To Create New order

CCA Will Subscribe From His side From BSS If Customer Has Enough Balance

CCA will direct customer to the branch to pay for the package which he want

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