Which department is responsible for handling guest reservations, inquiries, and cancellations?

• Front Office Department

• Sales and marketing department

• Accounting department

• Food and beverage department

What is the primary purpose of a registration card in the guest check-in process?

• To track employee attendance and absences

• To maintain a record of guest complaints

• To document guest information and preferences

• To track room service orders and delivery

Which document provides details about a guest's stay, including room rate, charges, and payments?

• Folio

• Voucher

• Itinerary

• Invoice

Which of the following procedures is typically performed during the guest room assignment process?

• Allocating room keys

• Conducting performance evaluations

• Coordinating with housekeeping for room cleanliness

• Negotiating room rates with guests

Which department is responsible for providing information and assistance to guests regarding local attractions, transportation, and activities?

• Front Office Department

• Reservation Department

• Housekeeping department

• Concierge

Which of the following procedures is typically performed during the guest reservation process?

• Collecting payment for the stay

• Managing room availability and rates

• Assisting with transportation and sightseeing arrangements

• Handling guest complaints and requests

What is the primary purpose of a night auditor's role in the Front Office Department?

• Handling guest complaints and requests

• Managing room reservations and allocations

• Ensuring the accuracy of financial records

• Coordinating with housekeeping for room cleanliness

What is the purpose of a pre-arrival procedure in the Front Office Department?

• To handle guest complaints and requests

• To allocate room reservations and confirm availability

• To ensure the accuracy of financial records

• To coordinate with housekeeping for room cleanliness

Which of the following procedures is typically performed during the process of night audit reconciliation?

• Balancing financial transactions and records

• Allocating guest rooms and confirming reservations

• Coordinating with housekeeping for room cleanliness

• Conducting performance evaluations of front office staff

What are the system used to manage accommodation in a hotel?

• Global distribution system

• Property Management System

• Point of Sale

• Central Reservation System