Professional Writing Course - Part 1 Review Quiz

What do the letters A.I.M. mean when thinking about written communication?

• Accessibility, Ideas, Message

• Audience, Intent, Message

• Audience, Ideas, Message

• Apples, Ice Cream, Mam Tom

Which of the following is NOT important in written communication.

• Telling people about your qualifications.

• Showing respect and understanding

• Appealing to the reader's professional attitude

• Giving a deadline and explaining its importance

What is meant by the "intent" of written communication?

• How you communicate the goal.

• The goal you want to achieve.

In an email, where should you write the "intent"?

• In the subject line of the email.

• In the end sentence.

• In the first sentence

• In the first few sentences.

What is meant by the "message" of written communication?

• How you communicate the goal.

• The goal you want to achieve.

What things are important when considering the "message" in written communication?

• Showing empathy (understanding how people feel).

• Being professional.

• Using correct grammar and spelling.

• All of these.

Which of these comes FIRST in an email?

• A request.

• The next steps and timelines.

• A relationship building comment.

• Signing off.

If you're writing an email and you feel unsure about it, what steps can you take?

• Use a dictionary to check your spelling.

• Look at old emails you have received for useful examples of language.

• Ask a colleague to read through your email for language and meaning.

• All of these.