APCCE

APCCE stands for ........

• APAC Contact Center Everywhere

• APAC Contact Center Empower

• APAC Contact Center Enhancements

• APAC Contact Center Enjoy

Who is she? And what is her role in APCCE Project?

• Febe Chin, Project Manager

• Febe Chin, Project Coordinator

• Hou Lin, Project Coordinator

• Hou Lin, Project Manager

Ganesh Kuppusamy role in APCCE Project is ...

• Solution Architect

• Project Coordinator

• Technical Lead

• Voice Engineer

Most of the APCCE Project team members are based in ... ?

• China

• Malaysia

• India

• Spain

How many countries are involved in this APCCE Project?

• 13

• 14

• 15

• 16

APCCE Project consists of two iterations.

In iteration 2, how many Waves we have planned for call-flows migration?

• 1

• 2

• 3

• 4

Supervisor Management Console (SMC) & Reporting - Cisco Unified Intelligence Center Information (CUIC) was conducted by?

• Roche

• Servion

• Bucher & Suter

• None above

Roche harmonized the Contact Center solution across the EMEA, NALA and APAC regions to obtain the major benefits which are:

• Improve the collaboration between Voice Services and end users, in terms of speed to market for new services

• More operational efficiency

• Improve collaboration between regions using the same global contact center standard solution

• All the above

Let's guess what does "Xie Xie“ in Chinese means?

• Hello

• I am fine

• Thank you

• Good bye

Let's guess what does "Sayonara" in Japanese means?

• Hello

• I am fine

• Thank you

• Good bye