Unit 14 Quiz 1

Which of these choices is the first step of troubleshooting a computer?

• Identify the problem

• Test the Theory to Determine Cause

• Establish a Theory of Probable Cause

• Document Findings, Actions and Outcomes

Computer problems can be attributed to...

• Hardware

• Software

• Network

• All of the above

Which of these choices is not included as common PC hardware problems?

• Storage device problems

• Motherboard and internal components problems

• Lagging network problems

• CPU and memory problems

The troubleshooting process is a guideline to help you solve computer problems.

• Yes

• No

What is NOT an example of a common PC hardware problem?

• Computer will not boot or it locks up

• You forgot your PC password

• CPU will not install onto new motherboard

• The computer does not recognize the ram that was added

Which of these choices is the LAST step to troubleshooting a computer?

• Get a new computer

• Document Findings, Actions and Outcomes

• Verify Full System Functionality

• Identify the Problem