Operations Management Overview

Operations management _________________.

• involve in obtain funds and tracks the finance performing

• is the set of activities that transforming inputs into outputs

• creates demand and get customers

• involve the management of employee from recruitment to retirement

Below are the reason why you study OM EXCEPT___________.

• OM is one of three major functions (marketing, finance, and operations) of any organization

• we want to understand what operations managers do

• OM include performing market research, producing a marketing plan, as well as strategically overseeing advertising and promotion

• we want (and need) to know how goods and services are produced

Which of the given answer is the characteristics of the services?

• often knowledge base

• production usually separate from consumption

• can be inventoried

• low customer interaction

Below are the roles of operations manager EXCEPT _________.

• planning on capacity, locations, products & services,make or buy, layout and do projects scheduling

• develop an incentive plan, issuance of work orders & job assignment.

• manage the inventory, control the quality, costs and productivity

• produce financial reports and develop direct investment activities

All of the answer below is the characteristics of the goods EXCEPT __________________________.

• can be inventoried

• site of facility important to minimize production cost

• some aspects of quality measurable

• reselling unusual

Which of the following is NOT one of the 10 strategic OM decisions listed in the text?

• quality
• location selection
• marketing
• layout design

Added value is when

• Inputs are transformed to create outputs that meet customer demand
• Inputs are made
• Inputs are transformed to create different outputs
• Inputs of a high quality have more value

___________ are goods that can be touched, think products. The production process and consumption are not linked, thus there is little consumer involvement in production.

• Tangibles

• Intangibles

A Service Business can be characterised by;

• Producing services

• Intangible

• Often customised

• All of the above

Which of the following is not one of the Ten Critical Decisions of Operations Management?

• layout strategy

• maintenance

• process and capacity design

• mass customization

• supply chain management