ORGANIZATION CHANGE

Refreezing refers to

• getting one's own way in organizational politics

• a management practice used to discourage newcomers from engaging in organizational politics

• aligning the organization's systems with the desired behaviors to support and reinforce the new role patterns

• repeating the change process to obtain better organizational outcomes and employee performance

• producing disequilibrium between the driving and restraining forces of change

Which of the following will not produce lasting change in behavior?

• Refreezing

• Negotiation

• Communication

• Unfreezing

• Coercion

What are the highest priority and first strategies required for any organizational change?

• Communication

• employee involvement

• stress management

• Negotiation

• Coercion

A low level of employee involvement would be necessary when the

• benefits of change are unknown to the employee

• the organization is looking for a gradual change

• employee interests are compatible with the organization’s needs

• the organization is planning to introduce continuous changes

• change must occur quickly in the organization

One problem with the learning strategy for minimizing resistance to change is that

• it changes people too quickly

• employees may not be able to learn the new skills

• it leads to long-term antagonism with the change agent

• it creates compliance but not a commitment to the change process

• it attempts to change the drivers instead of reducing the restraining forces

Increasing the restraining forces and reducing or removing the driving forces would

• remove any resistance to change

• have no effect on the change process

• make the change process more difficult to implement

• give the change agent more power in the change process

• align the organization's systems and structures with the desired behave

According to the force field model, what occurs when the organization’s systems and structures are aligned with the desired behaviors?

• Refreezing

• Unfreezing

• Changing

• an urgency to change

• Complacency

Increasing the driving forces and reducing the restraining forces tends to

• reduce the need for change

• refreeze the status quo

• strengthen the current conditions

• unfreeze the status quo

• occur after the change process is complete

One problem that communication, learning, and employee involvement have in minimizing resistance to change is that they

• can lead to more subtle forms of resistance

• are time-consuming

• lead to long-term antagonism with the change agent

• create compliance but not commitment to the change process

• rarely work

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

• Learning

• Coercion

• employee involvement

• stress management

• Negotiation