Quiz 9 (Content Sales 3 & 4)
Quiz
•
Other
•
12th Grade
•
Practice Problem
•
Hard
LK Ang
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Negotiations are likely to occur during this stage of the buying process.
Need awareness
Evaluation of solutions
Resolution of problems
Purchase
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is NOT an activity during negotiations?
Review common types of resistance
Recognize and understand verbal and non-verbal cues
Do not allow anger to surface
Answer customer's concerns
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Point out price/quality relationship of product if buyer's concern is one of the following type.
Need for Product
Product itself
Pricing
Timing
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Customers usually prefer to be presented with just only one way or a single solution.
True
False
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Make concessions quickly to show your sincerity to buyer.
True
False
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following negotiation method is an effective way to overcome buyer skepticism?
Direct denial
Questions
Demonstration
Superior benefit
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is NOT an example of non-verbal cues?
Questions
Leans towards you
Examine product content intently
Facial expression changes
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