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Quiz 9 (Content Sales 3 & 4)

Authored by LK Ang

Other

12th Grade

10 Questions

Used 4+ times

Quiz 9 (Content Sales 3 & 4)
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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Negotiations are likely to occur during this stage of the buying process.

Need awareness

Evaluation of solutions

Resolution of problems

Purchase

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT an activity during negotiations?

Review common types of resistance

Recognize and understand verbal and non-verbal cues

Do not allow anger to surface

Answer customer's concerns

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Point out price/quality relationship of product if buyer's concern is one of the following type.

Need for Product

Product itself

Pricing

Timing

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Customers usually prefer to be presented with just only one way or a single solution.

True

False

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Make concessions quickly to show your sincerity to buyer.

True

False

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following negotiation method is an effective way to overcome buyer skepticism?

Direct denial

Questions

Demonstration

Superior benefit

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT an example of non-verbal cues?

Questions

Leans towards you

Examine product content intently

Facial expression changes

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