APAC IT FST Workshop - Open to Possibilities & Versatility

What is the expectation from this IT Workshop? We expect all FSEs … (multiple answer)

• To continue do what we are doing currently

• Shall understood why we need to change, what area we need to change & what we can achieve by our change in short & long term

• To understand & make significant change on our mindset and the way we do thing to achieve better business value

What is the title of this IT Workshop?

• Open your mind & be involved

• Open to possibilities & versatility

• Open to all changes & challenges

There are many "Changes" case in the world, which of the following was shared during this IT workshop? (multiple answer)

• Staying in the comfort zone will create more value to ourselves, to organization & the business

• Selling noodle with transpositional thinking method

• A lecturer is addressing his student argument with transpositional consideration method

The main objective of this IT Workshop is to ...?

• Improve our IT services

• Develop individual to adapt to business trend

• Understand why we need to change & how is the "Change" will benefit to us, to our organization & business operations

What is the current IT FSEs major task & the improvement direction that being shared in this workshop?

• Busy fixing regular IT incident, shall encourage end user to utilize My IT Self-Service portal and allocate more time to participate in more business value initiative

• Keep doing what we are doing now & continue to maintain our service level

• There are a lot of business request/demand, need to monitor & improve the delivery timeline

What do you understand about Gemba Walks that shared in this IT workshop?

• Is a process to solve individual problem

• Is an observation process to solve problem by physical attention to the actual situation/place

• Is an improvement plan for individual FSE

Which of the follow is TRUE about Gemba Walk? (multiple answer)

• A standardized journey through a value stream

• A way to observe, teach and learn

• A process to have more interaction to our user without understanding & resolving their problem

How can Microsoft Autopilot help our FSE? (multiple answer)

• It can significantly reduced the computer setup time

• It restrict FSE to install more application during the computer setup process

• It speed up the reimaging process by using the "Reset" feature

In this workshop, we shared about Raspberry Pi. Which of the following is TRUE about Raspberry Pi? (multiple answer)

• This device requires IT knowledge to setup

• This device can only be used as Display board/Kiosk

• This device is very user friendly

What is the element in the "Stages of Concern" that shared in this IT workshop?

• Refinement, Collaboration, Impact, Implementation, Personal & Information

• Refinement, Impact, Implementation, Personal, Information & Collaboration

• Refinement, extraction, Implementation, Personal & Information