2.3.3 - Managing quality

Quality is best described as:

• Providing products that are of the highest standard possible

• Providing products that are of a satisfactory standard

• Providing products that consistently meet customer expectations

• Providing products that are of a low standard and low price

Which of the following is a possible drawback of changing to a system of quality assurance?

• Introduction and staff understanding can be slow

• Inspectors may not pick up on all quality issues

• Only certain staff will be involved in the new system

• Inspectors are not flexible in their role

Which of the following best describes a system of managing quality that attempts to build quality into the system?

• Quality assurance

• Quality checks

• Competitive advantage

• Quality control

Which of the following is a consequence to a manufacturing business of experiencing a high defect rate in its production process?

• Number of non-faulty products produced will increase

• Profit margins will increase

• Selling prices will increase

• Unit costs will increase

Which of the following best describes the term, quality control?

• The process of continuous improvement

• Checking quality standards at the end of the production process

• The process of building quality into the system

• When every member of staff is responsible for quality

Which of the following is the most likely aim of a quality management system?

• Higher quality, lower costs

• Higher quality, higher costs

• Lower quality, lower costs

• Lower quality, higher costs

Which of the following should a system of quality assurance involve?

• Production line workers only

• Managers only

• Shop floor workers only

• Everyone

Which of the following is an important feature of quality assurance?

• All quality checks are carried out by trained inspectors

• All quality errors are passed onto managers for resolution

• All products are checked at the end of the manufacturing process

• All employees should take responsibility for quality

Which of the following statements best describes a quality product?

• One that meets customer needs and expectations

• The most expensive product of its kind on the market

• One that has a low number of complaints

• The cheapest product on the market

Which of the following would be a direct quality measure used on a production line producing cans of fizzy drinks?

• The number of returned drinks in store

• The number of verbal customer complaints received

• The volume of underfilled cans recorded

• The volume of sales received