BUSM4570 Week 2

Tourism, which is combined by the Travel sector and Hospitality Sector, simply expressed as components of

• F.A.T.T.E.E

• F.A.T.B.E.L

• F.A.T.B.E.E

• F.I.T.B.E.E

Hospitality Management: the management of any business that supplies food, drink, and accommodation for those away from home (www.waikato.ac.nz)

• True

• False

The BUSM4570 course is designed to help you to

• A.Examines the issues and opportunities inherent to Facilities Management and Development

• B.Be an excellent hotel manager

• C.Understand industry practice, make Facility management decisions to ensure smooth operations of an accommodation provider

• Answer A&B

• Answer A&C

Your Assessment 1 (20%) Individual: A 3-minute Presentation (no more than 5 slides) on Renovation and Improvement is due in

• Week 3

• Week 4

• Week 5

• Week 6

• Week 7

Hotel Facilities: refer to places or even equipment built to facilitate guests in their specific needs

• True

• False

Hotel Amenities: refer to things that are designed to provide comfort and enjoyment to the guests while staying

• True

• False

Hotel Service: is a provision of facilities and service that make the guest stay as comfortable as possible

• True

• False

Facilities management of a hotel is the same as facilities management of an office building

• True

• False

Hotel Facilities consisted of the front desk, restaurant, conference rooms, fitness rooms, linen closets... which are required or reasonably convenient for the use and operation of a hotel facility.

• True

• False

The facility manager's task is to ensure the proper functioning of built hotel facilities and environments by integrating technology, process, place, and people.

• True

• False