f. 2 communicating effectively, ch. 10, lesson 2

All of the ways in which you send and receive messages are forms of communication.

• true

• false

When you communicate effectively, you send several different messages to others.

• true

• false

What are the 3 basic skills that are needed for effective communication?

• hearing, seeing, and touching

• speaking, listening, and body language

• reading, writing, and arithmetic

• all of these

What are the 3 styles of communication?

• passive, aggressive, and assertive

• English, Spanish, and European

• stomping, slamming, and pinching

• none of these

________ communication involves the inability or unwillingness to express thoughts and feelings.

• passive

• aggressive

• assertive

• quietness

_____ often try to get their way through bullying and intimidation.

• passive people

• assertive people

• aggressive people

• quiet people

__________________ communication involves expressing thoughts and feelings clearly and directly but without hurting others.

• passive

• aggressive

• assertive

• none of these

When you interact with others, you should not make your thoughts and feelings clearly known.

• true

• false

When you want to deliver messages that have strong emotional content, consider using "I" messages.

• true

• false

What are some techniques for active listening?

• 1. encouraging

• 2. drafting

• 3. mapping

• 4.empathizing

• answers 1 and 4