Communication Skills

True or False: Communication is more than just talking face to face?

• True

• False

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

Which of the following is considered a speaking skill?

• Make clear, simple statements

• Paying attention

• Rereading your words before you send a message

Two types of communication are:

• Verbs and Nouns

• Verbal and information

• Verbal and non-verbal

• Happy and sad

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

Which is NOT important in effective communication?

• Wearing a red tie

• Making eye contact

• Using appropriate body language

• Using the appropriate tone

A good, clear speaker…

• Understands what he/she wants to say

• Considers the audience and the setting

• Checks to assure understanding, and listens to responses

• All of the above

We communicate by:

• Speech (Telephone call, conversations, etc)

• Visuals (Body language, facial expressions)

• Writing (Letter, emails, newsletters, etc)

• All of the above