Customer Service Evolution

It’s around ____________ when the customer support story truly begins.

• 1750s

• 1790s

• 1680s

• 1800s

Alexander Graham Bell patents the electric telephone, enabling customer services to take a step forward in _________.

• 1860s

• 1820s

• 1840s

• 1876s

________ was the year we were introduced to the switchboard which was a big game-changer for customer service.

• 1890

• 1850

• 1894

• 1885

The usable Interactive Voice Response (IVR) technology reached the market in the _________

• 1970’s

• 1860's

• 1930's

• 1850's

The golden age of the call centers was considered in the _______.

• 1870's

• 1980's

• 1860's

• 1890's

The call centers were invaded in ________ when E-mail and Live Chat Support emerged.

• 1996

• 1990

• 1999

• 1997

Businesses swapped out switch boards for CRMs in ________________.

• The late 1900's

• The early 2000’s

• The mid-2000's

• The mid-1900's

The Rise of Social Media was in ________.

• 2006

• 2009

• 2005

• 2008

Companies started using mobile apps to facilitate their services in ________.

• 2010

• 2012

• 2009

• 2014

Facebook allowed businesses to deliver automated customer support through chatbots in ________.

• 2012

• 2014

• 2016

• 2013