Customer Service Evolution

Customer Service Evolution

Professional Development

10 Qs

quiz-placeholder

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Customer Service Evolution

Customer Service Evolution

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Menna Omar

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It’s around ____________ when the customer support story truly begins.

1750s

1790s

1680s

1800s

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Alexander Graham Bell patents the electric telephone, enabling customer services to take a step forward in _________.

1860s

1820s

1840s

1876s

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

________ was the year we were introduced to the switchboard which was a big game-changer for customer service.

1890

1850

1894

1885

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The usable Interactive Voice Response (IVR) technology reached the market in the _________

1970’s

1860's

1930's

1850's

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The golden age of the call centers was considered in the _______.

1870's

1980's

1860's

1890's

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The call centers were invaded in ________ when E-mail and Live Chat Support emerged.

1996

1990

1999

1997

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Businesses swapped out switch boards for CRMs in ________________.

The late 1900's

The early 2000’s

The mid-2000's

The mid-1900's

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