EOW1

How many accounts can a customer have?

• 1

• 2

• 3

• 4

True or False: The only Charge at Tappily is interest?

• False

• True

If a Third Party cannot confirm DPA or password, what is the appropriate action?

• Continue the Call

• Terminate the call

• Give them clues on their password

• Confirm DPA and continue the call

If 1 mandatory DPA is incorrect, what must be asked?

• Name of the Bank

• First line of the Address

• Email address

• Mobile number

What two checks do we perform after the customer has completed the application

• Credit Check

• Affordability Check

• Personality Check

• Anti-Money Laundering Check

What is the main means of making repayments at Tappily?

• Automatic

• Manual

• BACS

• Credit Card

What is the minimum payment a customer can make on their Dashboard?

• £100

• £10

• £2.50

• £5

If we do not have a connection to the customer's online banking, when will we attempt an automatic repayment?

• The customer's pay day

• The customer's minimum payment date

• The 5th of every month

• The last working day of the month

Which Open banking State can the customer borrow whilst in?

• Failed reassessment

• Unlinked

• Bank Journey

• Card Details Approval

Account OK but not Refreshed, is on the account and cust is unable to borrow, what do you do?

• Make sure the customer has re-consented and complete a refresh, wait 60 seconds for a pop-up stating, ‘scoring finished’

• Deposit funds to the customer

• Take a full repayment to gain the connection

• Get the customer to re-apply