Life Skills: Basic Clerical Revision

Which of these duties does an office assistant do?

• Answering phones

• Message taking

• Communicating with colleagues and clients

• Painting and plastering the office

Which skills are required when working as an office assistant?

• Typing

• Word processing

• Baking cookies

• Handling correspondence

Which basic workplace behaviour/attitude is proven to improve relationships with clients ? (Choose the best one).

• Being direct and to the point

• Smiling and being friendly

• Shouting loudly to get your point across

• Avoiding eye contact.

What is the difference between hearing and active listening?

• They mean the same

• Hearing means you are understanding everything, while active listening means you aren't understanding

• Hearing doesn't necessary mean you are understanding, while active listening means you are understanding

• One happens in the office and one happens at home

How should you solve workplace conflicts?

• By ignoring them

• By avoiding conflict at all costs

• By first accepting that conflicts are a normal part of work-life

• By peacefully discussing and searching for solutions that the majority find reasonable

When handling mail that is to be sent (dispatched) it is important that you record the sent mail in?

• A dispatch book: a book that records sent mail

• An entry book: a book that records received mail

• A note book

• A telephone book

Allowing the telephone to ring no more than three times before answering it...

• Shows that your company is desperate for costumers

• Shows that your company is in total chaos

• Shows that your company is working effectively and efficiently

• It doesn't really make a difference how many times the phone rings

The alpha-numeric system is?

• A type of computer that clerks commonly use

• A effective way to answer phone calls

• A method to record messages

• An effective and efficient way to file documents

GDPR stands for...

• Gozitan Data Protection Rules

• Great Data Privacy Rules

• General Data Protection Regulations

• General Data Privacy Rules

A great filing system has these qualities...

• ...it keeps information private and confidential.

• ..is organised so you could find what you want without wasting time.

• ...it should be big and complicated.

• ...should always use the numeric system.