
RCB Rules
Authored by Amelia M
Professional Development
Professional Development
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11 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Is it obligatory for the agents to obtain all the customer contact details and insert them into CRM?
Yes, all the contact details should be inserted.
It's optional.
Just phone number and email should be inserted.
According to the RCB policy, the contact details are not mandatory.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Choose the acceptable answer regarding advertising.
The prices are not real. Give me 5 minutes, I will find you something.
The above policy applies to phone conversations, chats and email correspondence.
The price displayed on our website is available for certain dates in low season. You can check the requirements by clicking the disclaimer (*) next to the price.
The prices you see are never available.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The agent must state the name of the company as:
Wowfare/Ovago etc.
Wowfare/Ovago etc. and himself/herself
Travel Services and himself/herself
Travel Services
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Choose the top qualities of a professional agent on the line:
The agent has ineffective communication skills.
The agent follows the script.
The agent tells jokes.
He /She doesn't have to be a problem-solving agent.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case the agent doesn't manage to come up with the options at the promised time, what should he/she do?
The agent notifies the customer that he/she is still working on the request.
The agent comes up with options when they are ready.
The agent expects the price quotes from the experts.
Once the promise is made, the agent shouldn't keep it regardless of the circumstances.
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the important function of advertising?
Prevents launching many new products in the market.
Ineffective advertising makes people remember the agents' names.
Advertising is just to attract customers.
To sell products and services to earn profit.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When is an agent allowed to disconnect or transfer the call to another agent?
In case the agents are allowed to take over the lead without the supervisor's involvement.
At the supervisor's or the client's request in order to be assisted by another agent.
When there is no time for the agent to process the lead properly.
In case an agent wants to interfere with better options.
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