Effective Questioning

Asking the right questions gives us the information we need when we need it. It is an invaluable skill to have!

• True

• False

Tags

CCSS.RI.1.1

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.1

To show a customer that you are listening, which verbal queues can one use?

• Yep,Mmm and ya.

• I see, I understand and continue.

• Mmm..

• All of the above.

Probing questions means

• To get your way

• Allow them to vent

• Nothing

• To uncover or explore something

Tags

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.1.1

CCSS.RL.2.1

CCSS.RL.3.1

Open ended question require more than a yes or no answer

• True

• False

Tags

CCSS.RI.1.1

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.1

How can we help you find what you are looking for today? Is this an

• Open-Ended question

• Close-Ended question

• Angazi

• Listening skills

Tags

CCSS.L.1.6

CCSS.L.3.6

Closed-ended questions can be answered with “Yes” or “No,” or they have a limited set of possible answers

• False

• True

Tags

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.1.1

CCSS.RL.2.1

CCSS.RL.3.1

Did you find what you were looking for today? Is this an

• Open-Ended Question

• Closed-Ended Question

• Both

Tags

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.8.1C

CCSS.L.K.1D

On a funnel sequence questions the widest part has

• Closed-Ended questions

• Open-Ended questions

• Probing questions

Tags

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.1.1

CCSS.RL.2.1

CCSS.RL.3.1

The Funnel Effect works in

• Asking Probing Questions

• Asking Open-Ended Questions

• Asking Close-Ended Questions

• None of the above

Tags

CCSS.RI.1.1

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.1

Listening does not really help with effective questioning.

• True

• False

Tags

CCSS.RI.1.1

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.1