ACCOMMODATION MANAGEMENT-I

1. Duty rotas can be drawn up only after the______________________ have been prepared.

• a. Number of shifts per day

• b. work schedules

• c. Number of hours each day

• d. None of them

2. Most hotels operate 24 hours a day and these hours are covered in three shifts. Each shift’s duration is________hours.

• a. 10

• b. 8

• c. 9

• d. 7

3. A ____________ shift is actually a type of straight shift that normally starts from 10 pm and concludes at 7 am

• a. Break shift

• b. Straight shift

• c. Rotating shift

• d. Graveyard shift

4. To plan out guestroom cleaning it is recommended that a __________________________ of the location of all guestrooms within the hotel be developed.

• a. pictorial representation

• b. work schedules

• c. equipment and closing up

• d. It needs to be compiled

5. Job allocation specifies _________________ to the workers called on duty in a given shift.

• a. the area being allocated

• b. the rooms being allocated

• c. Traffic in public area

• d. Occupancy patterns

6. ___________________ positions are the ones that must be filled regardless of the occupancy level and volume of business.

• a. Variable staff

• b. Fixed staff

• c.Administrative staff

• d. None of them

7. _________________________ positions are the ones that vary in relation to changes in the hotel occupancy- for example, room attendants and housemen.

• a. Variable staff

• b. Fixed staff

• c. Managerial staff

• d. Admin staff

8. What is break or split shift?

• a. This type of shift is split into two sessions that add up to a regular shift of 9-10 hours. This includes a break of approximately 3-6 hours

• b. An employee may be given a particular shift for a week or two, and then changed over to the next shift. This rotation is done to ensure that all employees get a fair share of all the shifts

• c. A standard night shift is actually a type of straight shift that normally starts from 10 pm and concludes at 7 am

• d. This type of shift extends for a period of 9 hours with a break of 1 hour. For example, the morning shift and evening shift are both straight shifts