Quiz 1 Midterm QSM 2024

Quiz 1 Midterm QSM 2024

University

9 Qs

quiz-placeholder

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Quiz 1 Midterm QSM 2024

Quiz 1 Midterm QSM 2024

Assessment

Quiz

Special Education

University

Practice Problem

Medium

Created by

Mhelly Consorio

Used 18+ times

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Naturally, the service setting should be clean and orderly, conducive to work in, well-designed to harness employee satisfaction, which somehow relates to guest satisfaction.

Expectations

Mood and Emotion

Employee Satisfaction

Service Production Factory

Function Value

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is quite different in manufacturing industry as in service, the guest is in the middle of it. Within the _______, the guest undergoes and co-produces the service experience and the service setting has a big role in the guest satisfaction and eventually, loyalty.

Expectations

Mood and Emotion

Employee Satisfaction

Service Production Factory

Function Value

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What kind of Servicescape principle shows from this photo?

MAJOR STRUCTURES

EVERYTHING SHOULD HAVE A PURPOSE

ESTABLISH DESIGN WITH LESS SUPERVISION

FUNCTION AND AESTHETICS SHOULD BE PRESENT

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

From principle number 1 what function does this photo shows?

Use Areas

Natural Elements

Major Structures

Minor Structures

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

From principle number 1 what function does this photo shows?

Major Structures

Use Areas

Minor Structures

Forces of Nature

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When planning for space allocations of the servicescape, it is important to consider the physical strengths and weaknesses of the site.

FUNCTION AND AESTHETICS SHOULD BE PRESENT

SET UP A SUBSTANTIAL EXPERIENCE FOR THE GUESTS AND EMPLOYEES

SET UP AN APPROPRIATE EXPERIENCE FOR GUEST AND EMPLOYEES

DESIGN SHOULD BE FOR BOTH EMPLOYEES AND GUESTS

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Give me the importance of Servicescape

Expectations

Mood and Emotion

Employee Satisfaction

Service Production Factory

Function Value

8.

FILL IN THE BLANK QUESTION

45 sec • 2 pts

He introduced certain principles on how to effectively design establishments for the purpose of both the guests and the employees as they are the ones who usually utilize establishment spaces.

9.

FILL IN THE BLANK QUESTION

45 sec • 2 pts

The actual, physical environment where the act of service is performed, delivered, and consumed.