Quiz 1 Midterm QSM 2024

Naturally, the service setting should be clean and orderly, conducive to work in, well-designed to harness employee satisfaction, which somehow relates to guest satisfaction.

• Expectations

• Mood and Emotion

• Employee Satisfaction

• Service Production Factory

• Function Value

It is quite different in manufacturing industry as in service, the guest is in the middle of it. Within the _______, the guest undergoes and co-produces the service experience and the service setting has a big role in the guest satisfaction and eventually, loyalty.

• Expectations

• Mood and Emotion

• Employee Satisfaction

• Service Production Factory

• Function Value

What kind of Servicescape principle shows from this photo?

• MAJOR STRUCTURES

• EVERYTHING SHOULD HAVE A PURPOSE

• ESTABLISH DESIGN WITH LESS SUPERVISION

• FUNCTION AND AESTHETICS SHOULD BE PRESENT

From principle number 1 what function does this photo shows?

• Use Areas

• Natural Elements

• Major Structures

• Minor Structures

From principle number 1 what function does this photo shows?

• Major Structures

• Use Areas

• Minor Structures

• Forces of Nature

When planning for space allocations of the servicescape, it is important to consider the physical strengths and weaknesses of the site.

• FUNCTION AND AESTHETICS SHOULD BE PRESENT

• SET UP A SUBSTANTIAL EXPERIENCE FOR THE GUESTS AND EMPLOYEES

• SET UP AN APPROPRIATE EXPERIENCE FOR GUEST AND EMPLOYEES

• DESIGN SHOULD BE FOR BOTH EMPLOYEES AND GUESTS

Give me the importance of Servicescape

• Expectations

• Mood and Emotion

• Employee Satisfaction

• Service Production Factory

• Function Value

He introduced certain principles on how to effectively design establishments for the purpose of both the guests and the employees as they are the ones who usually utilize establishment spaces.

The actual, physical environment where the act of service is performed, delivered, and consumed.